Data Protection Policy

363bet Privacy Policy

This policy explains in detail how your personal information is collected, used, stored, and kept secure on the 363bet platform.

Last Updated: January 2026 — This privacy policy applies to all users of the 363bet service.

Introduction and Commitment

363bet is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how 363bet collects your personal information, the purposes for which it is used, who it may be shared with, and what steps are taken to keep your information secure.

You should read this policy in full. By using the 363bet website or services, you are considered to have agreed to the terms of this privacy policy. If you have any questions or objections, please contact us.

Important Notice: If any changes are made to this privacy policy, we will publish them on the website, and for significant changes you may be notified by email. We recommend visiting this page regularly.

What Information Is Collected

We may collect various types of information during registration, transactions, and use of services on the 363bet platform. The main purpose of collecting this information is to improve your experience and ensure a safe service.

a) Personally Identifiable Information

  • Full name and date of birth (for age verification — only those aged 21 and above may register)
  • Email address and contact details
  • National ID card or passport number (during the identity verification process)
  • Residential address

b) Financial Information

  • bKash, Nagad, Rocket, or bank account details (for processing transactions)
  • Deposit and withdrawal history
  • Transaction amounts and dates
  • Type of payment method

c) Usage Information

  • IP address and device type
  • Browser information and operating system
  • Time spent on the platform and pages visited
  • Gaming history and betting activity
  • Login time and location information

Purpose of Data Use

363bet uses your information only for specific and lawful purposes. We do not use your information for any unauthorised purpose without your consent.

Account Management and Verification Your information is used to create, maintain, and secure your 363bet account, and for identity verification.
Financial Transaction Processing To manage deposits (minimum ৳200) and withdrawals (minimum ৳800) via bKash, Nagad, Rocket, or bank transfer, and to prevent fraud.
Customer Support Your information is used to resolve your issues, review complaints, and provide 24/7 Bengali-language assistance.
Service Improvement and Analysis To improve platform performance, introduce new games and features, and enhance the user experience.
Legal Compliance To comply with applicable laws and regulations, implement responsible gaming policies, and prevent illegal activity.
Bonus and Promotional Offer Management To verify the information required for managing welcome bonuses, cashback, and VIP rewards programmes.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 363bet website. These technologies help improve your browsing experience and keep the platform functioning correctly.

Types of Cookies

  • Essential Cookies: These cookies are essential for the basic functionality of the website, maintaining login sessions, and ensuring security. They cannot be disabled.
  • Functional Cookies: Used to save your preferences, language settings, and personal customisations.
  • Analytics Cookies: Used to analyse traffic and user behaviour on the platform, which helps improve the service.
  • Security Cookies: Used to prevent fraud and unauthorised access.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Sharing and Disclosure

363bet does not sell your personal information or share it with unauthorised third parties. However, information may be disclosed in the following limited circumstances:

a) Service Provider Partners

We work with trusted third parties for activities such as payment processing (bKash, Nagad, Rocket, bank transfer), technology operations, and customer support. These partners will only receive the information necessary to provide their specific service and are contractually bound to keep your information confidential.

b) Legal Obligations

363bet may be legally required to disclose information to comply with a court order, a request from a government regulatory authority, or applicable law. In such cases, we will disclose only the minimum information necessary.

c) Anti-Money Laundering (AML)

Information may be provided to relevant authorities to prevent money laundering and terrorist financing. This is part of internationally recognised financial security protocols.

To be clear: 363bet never sells your personal information to advertisers or marketing agencies. Your privacy is a core commitment for us.

Data Security Measures

363bet applies industry-standard technologies and practices to keep your personal information secure. Our security measures are continuously updated.

  • SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is protected by strong encryption.
  • Secure Password Storage: Passwords are never stored directly; instead, industry-standard hashing algorithms are used.
  • Two-Factor Authentication: Two-step verification is available to enhance account security.
  • Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
  • Access Controls: Only authorised staff have access to the information they need, and all access is logged.
  • Firewall and Intrusion Detection: Advanced firewalls are active to prevent unauthorised access and cyber attacks.

While we are committed to ensuring the highest level of security, no one can guarantee complete security on the internet. Please keep your account password secure and notify us immediately if you notice any suspicious activity.

Data Retention Period

363bet retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

General Account Information

Information is retained for as long as your account is active and for a specified period after account closure for legal reasons.

Financial Transaction Records

Financial transaction records must be retained for an extended period in accordance with anti-money laundering laws and tax regulations. These records are generally kept for a number of years after account closure.

Customer Support Communications

Conversations and tickets handled for support purposes are retained for a specified period and then securely deleted.

Data Deletion Requests: You may request that your data be deleted. However, due to legal obligations, it may not be possible to delete some information immediately. Contact [email protected] for more details.

Your Rights and Controls

As a user of the 363bet platform, you have a number of important rights over your own personal information. We respect these rights and are committed to upholding them.

Right to Access You can find out at any time what information we hold about you. Contact our support team to request this information.
Right to Rectification If any of your information is incorrect, you can request that it be corrected. Storing accurate information ensures the quality of our service.
Right to Erasure Beyond legal obligations, you can request that your information be deleted. After account closure, all information other than financial records will be deleted.
Right to Object to Processing In certain circumstances, you may object to the processing of your information. However, it may not be possible to stop processing that is essential for operating the service.
Right to Data Portability You can request to receive your personal information in a structured, commonly used format.

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat.

Protection of Minors' Information

363bet strictly provides services to adults only. Only those aged 21 or over may register on our platform.

We do not intentionally collect information from anyone under the age of 21. If a minor has registered by mistake, their account will be cancelled and all associated information will be deleted.

If you suspect that a minor is using our platform, please notify us immediately at [email protected]. We will take prompt action.

Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, we are always ready to help. Our Bengali-speaking support team is available seven days a week, 24 hours a day.

Contact Methods

For privacy-related requests, please use the subject line "Privacy Request" in your email. We will respond as quickly as possible.

If this privacy policy changes, we will publish the updated date on the website. Protecting your information is our highest priority.

Safe and Secure: 363bet uses SSL encryption and advanced security technology to keep all your information and transactions secure.