Frequently Asked Questions

All your questions answered about 363bet

From opening an account to withdrawing money — find detailed answers to the most common questions about 363bet on this page. Resolve your queries and play with peace of mind.

363bet is a trusted online casino and betting platform for players in Bangladesh. Whether you are a new user or an experienced player, questions come up all the time. Clear and detailed answers to a total of 22 questions across five categories are provided below. If you cannot find your question, contact our 24/7 live chat support — help in Bengali is always available.

Account and Registration

Common questions about opening and managing a new account at 363bet.

To open an account at 363bet, you need an active mobile number, a valid email address, and personal details (name, date of birth). The registration process is simple and quick — it takes just a few minutes. Please note that 363bet is for players aged 21 and above only.

No, each player may hold only one account. Opening multiple accounts violates 363bet's rules and can result in account cancellation. Using multiple accounts to claim bonus benefits is also strictly prohibited.

Click the "Forgot password?" option on the 363bet login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you have any trouble, contact our 24/7 live chat support.

Changes to certain details such as name and date of birth are restricted for security reasons. However, you can update contact information from account settings or with the help of the support team. You may need to submit documents for identity verification.

Yes, the 363bet site is fully optimized for mobile browsers. It works smoothly on any Android or iOS smartphone or tablet via a browser. All games, payment, and support features work fully on mobile as well.

Deposits and Withdrawals

Rules for depositing and withdrawing money via bKash, Nagad, Rocket, and bank transfer.

Deposits via bKash, Nagad, and Rocket are generally instant — in most cases the balance is added to your account within seconds to a few minutes. Bank transfers may take a little longer. If there is any delay, please contact support with your transaction reference number.

The minimum deposit at 363bet is ৳200 — the same for all payment methods. The minimum withdrawal amount is ৳800. Processing is faster when you transact in slightly larger amounts rather than making repeated small transactions.

The withdrawal process at 363bet is usually completed within 10 to 45 minutes. bKash, Nagad, and Rocket have the shortest processing times. Bank transfers may take a little longer depending on the bank's process. Withdrawals are faster if your KYC verification is already complete.

363bet does not charge any deposit or withdrawal fees of its own. However, your payment provider (such as bKash or Nagad) may apply their own service charges, which are entirely at the third party's discretion. Contact your payment provider to confirm this.

363bet currently supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket and bank transfer. More payment options may be added in the future. The same minimum deposit limit (৳200) applies to all methods.

Games and How to Play

Common questions about cricket betting, slots, live casino, and mobile gaming.

To bet on BPL (Bangladesh Premier League) or any cricket tournament, log in to 363bet and go to the cricket section. Choose the match you want, select the market type (match winner, toss, runs, etc.), and set your bet amount. Review the odds carefully before confirming your bet slip.

Yes, in-play or live betting is available at 363bet for T20 and other major cricket matches. Odds update in real time while the match is in progress, giving you the chance to bet based on how the game is unfolding. Since odds change quickly in live betting, you need to make decisions fast.

RTP, or Return to Player, is a theoretical measure of what percentage of total bets a slot game pays back to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is not a guarantee for any single session; it is a long-term average. Volatility also plays a big role — high-volatility games pay out larger prizes less frequently.

363bet offers games from internationally recognized providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These providers use RNG (Random Number Generator) technology, which is verified by independent audits. The platform places the highest importance on fair play and transparency.

Yes, the 363bet live casino is fully playable in a mobile browser. Live table games from Evolution Gaming and Ezugi are available on mobile with high-quality video streaming. For the best experience, a stable internet connection (4G or Wi-Fi) is recommended.

Bonuses and Promotions

Questions about the welcome bonus, cashback, wagering conditions, and other offers.

363bet gives new members a 200% bonus up to ৳15,000 on their first deposit. Example: deposit ৳1,000 and ৳2,000 in bonus is added, giving a total balance of ৳3,000. Or deposit ৳16,000 and the bonus is ৳15,000 (the maximum), giving a total of ৳31,000. You need to activate the welcome offer to receive the bonus.

A wagering requirement means you need to place bets totaling a set multiple of the bonus amount before you can withdraw it. The wagering requirement for the 363bet welcome bonus is 20x. This means if you receive a ৳2,000 bonus, you need to place a total of ৳40,000 in bets before it becomes withdrawable. Once this condition is met, you can withdraw your winnings.

The 363bet VIP program has three tiers — Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%), and Gold (up to 1.5%). Your tier advances through regular play and betting activity. Higher tiers come with more benefits and exclusive offers.

The games or markets eligible for bonus use are stated in the bonus terms and conditions. Bonuses can generally be used on slot games most easily. Separate conditions may apply for using bonuses in live casino or sports betting. It is recommended that you read the specific terms and conditions carefully before claiming a bonus.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings earned from it may be cancelled. So after claiming a bonus, try to meet the conditions as soon as possible and note the expiry date.

Security and Responsible Gaming

Important information about account security, age limits, self-exclusion, and support.

363bet is for players aged 21 and above only. You must be 21 or older at the time of registration. Adult family members also have a responsibility to keep minors away from the platform. If age fraud is detected, the account will be cancelled.

363bet uses SSL encryption technology to keep all data and transactions secure. Your personal information and financial details are stored following the highest security protocols. Enabling two-factor authentication (2FA) makes your account even more secure.

Yes, 363bet takes responsible gaming seriously. You can set your own deposit limits or take a temporary break (cooling-off period) if you wish. Contact the support team for self-exclusion — we are here to help you. If you notice signs of gaming addiction, do not delay in seeking help.

The 363bet support team provides assistance in Bengali 7 days a week, 24 hours a day. Live chat is the fastest way to get help. You can also contact us by email: [email protected]. We are always ready to assist with any technical issue, payment matter, or account query.

Some tips for responsible gaming: set a fixed budget and never spend more than that; stop playing if you are not in the right frame of mind after a loss; treat gaming as entertainment, not a source of income; take regular breaks. For more details, visit our responsible gaming page.

If you want to permanently close your account, let our support team know via live chat or email ([email protected]). You will be given the opportunity to withdraw your remaining balance before the account is closed. This may be an irreversible decision, so consider taking a temporary break first.

Still have questions?
Contact support

Our Bengali-speaking support team is with you 24/7. Chat with us directly on live chat or log in to 363bet to get started.

Live Chat: 24/7  |  [email protected]